Refund Policy

1. General Refund Policy

We offer refunds and exchanges in accordance with the UK Consumer Rights Act 2015 and The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Our policy aims to provide fair and reasonable solutions when our products or services do not meet expectations or when circumstances require cancellation of orders or subscriptions.

2. Conditions for Refunds

The following conditions must be met to be eligible for a refund:

2.1 Digital Products and Services

For digital products, courses, or subscription services:

• Request must be made within 14 days of purchase for unused/unaccessed digital products
• For subscription services, cancellation must be made before the next billing cycle to avoid additional charges
• Once digital content has been accessed or downloaded, refund eligibility may be limited as per the specific terms provided at purchase
• Custom-developed digital products specifically created for a customer are not eligible for refund unless they substantially fail to meet agreed specifications

2.2 Physical Products (When Applicable)

For any physical products we may offer:

• Products must be returned in original packaging and in unused, resalable condition
• Return request must be initiated within 30 days of receiving the product
• Proof of purchase (order number, receipt, etc.) must be provided
• Customer is responsible for return shipping costs unless the product was received damaged or defective

2.3 Consulting and Custom Services

For consulting services, workshops, or custom development:

• Cancellation must be made at least 48 hours before the scheduled service for a full refund
• Cancellations made less than 48 hours before the scheduled service may be subject to a cancellation fee
• For ongoing services, refunds will be prorated based on the amount of work completed
• Custom development projects may have specific refund terms outlined in individual contracts

3. Non-Refundable Items and Services

The following items and services are generally not eligible for refunds:

• Digital products that have been downloaded, accessed, or used
• Services that have already been fully or partially performed
• Customized products or services specifically created for the customer
• Gift cards or promotional credits (except where required by law)
• Purchases made using promotional discounts of 50% or more
• Administrative fees, such as setup or processing charges

Exceptions may be made at our discretion in cases of demonstrable technical issues or failure to deliver as promised.

4. Refund Process

To request a refund, please follow these steps:

4.1 Submitting a Refund Request

1. Contact our customer service team at refunds@g4sklnsr.com with your order number and reason for the refund request
2. Include relevant details such as:
   • Order number or proof of purchase
   • Date of purchase
   • Specific product or service for which you're requesting a refund
   • Detailed explanation of the issue
   • Any supporting documentation or evidence (screenshots, photos, etc.)
3. For physical products (when applicable), wait for return authorization and instructions before shipping items back

4.2 Review Process

Upon receiving your refund request:

1. We will acknowledge receipt of your request within 2 business days
2. Our team will review your request against our refund policy and the specific circumstances
3. We may request additional information or documentation if needed
4. A decision will typically be made within 5-7 business days from receiving all required information

5. Refund Processing Timeframes

Once a refund is approved, the following processing times apply:

• Credit/debit card refunds: 5-10 business days for the amount to appear in your account (timing depends partly on your card issuer)
• Bank transfers: 3-5 business days after processing
• PayPal or other payment services: 1-3 business days
• Store credit: Applied immediately to your account

Please note that during peak periods or for international transactions, processing times may be longer.

6. Refund Methods

Refunds will typically be issued using the original payment method:

• Credit/debit card purchases will be refunded to the same card
• PayPal payments will be refunded to the same PayPal account
• Bank transfers will be returned via bank transfer to the originating account

In special circumstances, we may offer alternative refund methods such as:

• Store credit (which may include a bonus amount as goodwill)
• Product exchange
• Extended service period instead of monetary refund

7. Partial Refunds

In some cases, we may issue partial refunds:

• When only part of an order is being returned
• For subscription services where partial service has been provided
• When a product has been used or damaged by the customer
• When promotional discounts or coupons were applied to the original purchase
• For services partially rendered or materials already prepared

The amount of partial refund will be determined based on:

• Value of the returned/cancelled portion
• Extent of usage or service already provided
• Any reasonable deductions for administrative costs

8. Subscription Cancellations

For subscription-based services:

• You may cancel your subscription at any time through your account settings or by contacting customer support
• Cancellations made before the next billing cycle will prevent future charges
• Refunds for the current billing period will be considered according to:
  • How much of the subscription period has elapsed
  • The extent to which services have been used during the current period
  • Any specific terms provided during subscription signup
• Annual subscriptions may be eligible for a prorated refund of unused months, less any applicable discounts received for the annual commitment

9. Exchanges

We offer exchanges under the following conditions:

• For physical products, exchanges must be requested within 30 days of receiving the product
• The product must be in its original condition and packaging
• For digital products, exchanges may be considered on a case-by-case basis
• If the exchanged product has a different price:
  • If higher, you will need to pay the difference
  • If lower, we will refund the difference using the original payment method

10. Special Circumstances

10.1 Technical Issues

If you experience technical issues that substantially impact your ability to use our products or services:

• Document the issue with screenshots or error messages
• Contact our technical support team first to attempt resolution
• If the issue cannot be resolved, a full or partial refund may be issued depending on the nature and severity of the problem

10.2 Service Outages

For subscription services that experience significant outages or downtime:

• Outages will be addressed through service credits, extended subscription periods, or partial refunds depending on the duration and impact
• Scheduled maintenance does not qualify for compensation

10.3 Goodwill Exceptions

We may, at our sole discretion, offer refunds outside of our standard policy as a gesture of goodwill. These exceptions:

• Are evaluated on a case-by-case basis
• Do not constitute a change in our overall refund policy
• May take into account customer history, circumstances, and other factors

11. Contact Information for Refund Inquiries

For any questions or concerns regarding refunds, please contact our customer support team:

• Email: refunds@g4sklnsr.com
• Phone: +446409271489 (Monday to Friday, 9:00 AM - 5:00 PM GMT)
• Mail: Customer Service Department, G4SKLNSR, 5 Moore Roads, Port Natalie, EH26 0LE, United Kingdom

We aim to respond to all refund inquiries within 2 business days.

12. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. For significant changes, we will make reasonable efforts to notify customers through email or account notifications.

The Refund Policy that applies to your purchase is the version in effect at the time of your purchase. For subscription services, the current policy may apply to future billing cycles.